Frequently Asked Questions
Everything you need to know about your Karhu performance gear.
How do I determine the right shoe size for Karhu sneakers?
Our performance running shoes typically follow a standard athletic fit. We recommend referring to our size guide on each product page and measuring your foot in centimeters for the most accurate match.
What is your return policy for international orders?
We offer a 30-day return window for all unused products in their original packaging. Please note that return shipping costs for international orders are the responsibility of the customer unless the item is defective.
How long does shipping take for sports apparel and footwear?
Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international destinations. You will receive a tracking number via email as soon as your order leaves our warehouse.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for a seamless checkout experience.
Are Karhu products covered by a warranty?
Yes, all Karhu products are covered by a limited warranty against manufacturing defects for up to one year from the date of purchase. This does not cover normal wear and tear from athletic use.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team directly.